Refund and Returns Policy

At TRAILVERA INDUSTRIES SDN. BHD., we want you to shop with confidence. If you are not fully satisfied with your purchase, we’re here to help.

Returns Eligibility

• Items must be returned within 30 days from the date of delivery.
• Products must be unused, unwashed, and in original condition, including original packaging, tags, and accessories.
• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

The following items are not eligible for return:

• Used or damaged items (unless received defective)
• Items damaged due to misuse or normal wear and tear
• Clearance or promotional items (unless stated otherwise)

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund after verification.

Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method within 7–14 working days.
• Shipping fees are non-refundable, unless the return is due to our error.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Contact Us

For return or refund requests, please contact:
📧 trailvera@outlook.com