Shipping Policy

Thank you for shopping with Trailvera. Below are the details regarding our shipping process.

Shipping Locations

We currently ship within Malaysia. Additional locations may be added in the future.

Processing Time

Orders are processed within 1–3 working days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Estimated delivery time:

West Malaysia: 2–5 working days
East Malaysia: 5–7 working days

Delivery times may vary due to courier delays, weather conditions, or peak periods.

Shipping Fees

Shipping fees (if applicable) will be calculated and displayed at checkout.
Free shipping may be offered during promotions or for selected products.

Order Tracking

Once your order has been shipped, a tracking number will be provided via email or WhatsApp (if applicable).

Delivery Issues

If your order is delayed, damaged, or lost during transit, please contact us promptly so we can assist with the courier.

Contact Us

For shipping inquiries, reach us at:
📧 trailvera@outlook.com
📞 011-2515 3754